Find answers to common enquiries. Whether you're looking for information on our products, services, or policies, we're here to help you navigate your questions with ease
What is shea butter
Shea Butter is 100% natural, multi-purpose cream rich in vitamins A and E, derived from the fruit of the Shea tree (also known as karite). Its natural properties protect, nourish, and moisturize skin and hair, making it a popular ingredient in beauty and pharmaceutical products worldwide.
What are the benefits of using shea butter
Shea butter helps moisturize and nourish the skin, reduce inflammation, smooth wrinkles, and improve overall skin health. It can also be used to treat various skin conditions such as eczema and psoriasis.
What is African Black Soap
Organic Natural African Black Soap made in Ghana. An antibacterial soap excellent for various skin conditions like Eczema, Psoriasis, Acne, and Dermatitis. This soap is not a melt-and- pour base and cannot be remelted. Note that the weight and color may vary slightly. Ingredients: Shea Butter, Coconut Oil, Cocoa Pod Ash.
Are you Organic
Shea butter grows in the wild and so by nature is organic. That said, lots of customers need officially organic certified shea butter, and we're happy to report that we offer Organic Certified Shea Butter and Black Soap.
Refined vs Unrefined Shea Butter
Be cautious of "Refined" Shea Butter, which may be chemically treated to remove its natural aroma, color, and healing properties. Our handcrafted unrefined Shea Butter is 100% pure and retains its natural goodness, produced without chemicals, preservatives, or additives
Do you have order minimums
Minimum order quantity for new customers: 55 lbs. (25kg) of Shea Butter and/or 144 bars of 4oz Black Soap
How quickly can I get my shea
Depending on order size, for larger orders, Processing and delivery takes between 60-90 days.
What are your payment terms
Payment terms: 50% deposit upon ordering, balance due upon receipt. Our preferred means of payment is through bank transfer.
Understanding our supply chain
Our Shea Butter is produced in Damango, Ghana, using Fair Trade principles. Female cooperatives receive at least 20% more than the minimum wage and market price for their products. We ensure rigorous quality testing to meet our standards and yours.
Export Operations
We export our products in 20-footer and 40-footer containers to meet the growing demand from international customers. Our efficient logistics and supply chain management ensure timely delivery to destinations worldwide.
Quality Control
We maintain the highest quality standards, ensuring our products meet international specifications. Our quality control measures include: - Rigorous testing and inspection of raw materials and finished products. - Adherence to Good Manufacturing Practices (GMP) and international quality standards. - Continuous improvement and innovation to enhance product quality and customer satisfaction.
CAN'T FIND WHAT YOU'RE LOOKING FOR? Don't worry! Feel free to reach out to our customer support team via info@motherssheagh.com for further assistance. We're here to ensure you have the information you need to make the most of your experience with us.